Privacy Policy

The CollectPro – Privacy Policy

Effective Date: 
Last Updated: 

1. Introduction

The CollectPro (“we”, “us”, “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy governs our collection, use, storage, disclosure, and other processing of personal data when you use our websites, applications, products, or Services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection, transfer, processing, storage, disclosure and other uses of the personal data as described in this Privacy Policy.

2. Scope

This policy applies to all users of our Services, including clients, visitors, potential clients, debtors whose data we process under client contracts, and other third parties interacting with us. It applies regardless of how you access our Services (web, mobile, API, etc.).

3. Data We Collect

We may collect various types of information in order to operate and provide our Services. These fall into the following categories:

1. Data You Provide (“User-Submitted Data”)

• Personal identifiers: name, business name, address, email address, phone number, government IDs (if required), bank account or payment information, etc.
• Credentials: login username, password, authentication data.
• Business / account information: contracts, service agreements, credit / recovery history, debtor / borrower data (if you provide or you are the source).
• Support / communications: messages, emails, feedback, dispute requests.

1. Automatically Collected Data

We also collect technical and usage data automatically when you use our Services:

• Device & browser information: device type, operating system, browser type and version.
• IP address and geolocation data.
• Timestamps (date/time) of how and when you interact with the Service.
• Usage logs, pages visited, features used, navigation paths, search terms.
• Metadata associated with files or content you upload.

1. Cookies & Tracking Technologies

• We use cookies (session cookies, persistent cookies) and similar technologies to support authentication, enable certain functionality, store preferences, analyze usage, diagnose issues, etc.
• Third-party cookies or tracking may be used for analytics, advertising, or integrations.

4. How We Use Your Data

We use your personal data for purposes necessary to deliver and improve our Services. Main purposes include:

• To provide, maintain and improve the Services.
• To create and manage your account.
• To process transactions, billing, payments, contractual obligations.
• To communicate with you: support, notices, updates, marketing (if you consent), etc.
• To comply with legal and regulatory obligations (e.g. debt recovery laws, financial regulations).
• For risk management, fraud detection, verification, skip tracing (if applicable).
• To analyze usage of our Services, improve user experience, features.
• For business operations: internal record-keeping, audits.

5. Legal Basis for Processing

Depending on applicable law (including Indian laws and any other jurisdictions relevant), we rely upon one or more of the following legal bases for processing your personal data:

• Performance of a contract.
• Compliance with legal obligations.
• Your consent (where required).
• Our legitimate interest (provided these interests are not overridden by your rights).

6. Disclosure of Your Information

We do not sell your personal information. We may disclose data in the following cases:

• With your consent.
• To third-party service providers, partners, agents, or vendors who help us with operations (hosting, payments, legal services, field services, repossession, etc.), subject to confidentiality and data protection requirements.
• To fulfill contractual obligations (e.g. clients under agreements).
• When required by law, regulation, court order, to respond to legal process or government request.
• In connection with business transactions: merger, acquisition, insolvency, or sale of our business or assets.

7. Data Retention

• We retain personal data only as long as necessary for the purposes for which it was collected, or for legal, regulatory or business requirements.
• After it is no longer needed, we delete or anonymize personal data securely.

8. Your Rights

Depending on applicable law, you may have rights including:

• Access your personal data.
• Rectify or correct inaccurate or incomplete data.
• Request deletion or erasure.
• Restrict or object to processing.
• Withdraw consent wherever consent is the basis for processing.
• Portability of data where applicable.

To exercise any of these rights, contact us (see “Contact Us” below). We may ask you to verify your identity before fulfilling your request.

9. Cookies & Similar Technologies

• Our site/services use cookies and tracking technologies to improve experience, save preferences, authenticate users, analyze usage, maintain session state, and for security.
• You can control or disable cookies via your browser settings. Some features may not function properly if cookies are disabled.

10. Third-Party Services

• We may use third-party vendors, hosting providers, payment processors, legal firms, repossession agents, analytics providers, etc. These third parties may have access to your data as needed to perform their functions.
• We require that such third parties follow data protection standards consistent with this policy.

11. Security

• We use reasonable technical, administrative, and physical measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure.
• Access to personal data is limited to those who need it for their role.
• No system is absolutely secure; we cannot guarantee perfect security.

12. Cross-Border Data Transfers

• If we transfer your data outside India (or any other jurisdiction you are in), we will ensure that such recipient is subject to adequate data protection safeguards (e.g. contractual clauses, appropriate agreements).

13. Children’s Data

• Our Services are not intended for children under [18 years].
• We do not knowingly collect or solicit personal data from children under this age.
• If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that data as soon as possible.

14. Changes to this Privacy Policy

• We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top.
• If changes are material, we will make reasonable efforts to notify you (via email, in-app, or website notice).
• By continuing to use the Services after changes become effective, you agree to the revised policy.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, you can contact us at:

The CollectPro
Address: House Pvt No. B-3(C & D), Plot No. 70, Basement Floor, Block B, Rama Road Industrial Area, Near Najafgarh Road, India

Phone: +91 9643005566